1. Services Offered
Nail Shadow provides salon services, beauty treatments and e-commerce offerings for private-label beauty products. Our services are subject to availability and may vary by location.
2. Booking and Appointments
- Reservations: appointments can be made online, by phone or in person at any Nail Shadow location.
- Cancellations: we require at least 24 hours' notice for cancellations. Failure to cancel within this timeframe may result in a cancellation fee.
- Late arrivals: if you are late, we may adjust your service time or reschedule your appointment, depending on availability.
3. Payments and Refunds
- Payment methods: we accept cash, major credit cards and online payments. Select locations may also accept cryptocurrency.
- Refund policy: payments for services rendered are non-refundable. If you are dissatisfied, please tell our team right away so we can address your concerns. Refunds for products purchased online may be requested within 14 days, subject to our return policy.
- Gift cards: gift cards are non-refundable and cannot be redeemed for cash.
4. E-Commerce Terms
- Product purchases: all online orders are subject to availability. We reserve the right to cancel orders due to stock shortages or other unforeseen circumstances.
- Shipping: delivery times are estimated and may vary. Nail Shadow is not responsible for delays caused by shipping carriers.
- Returns: products must be unused, in original packaging and returned within 14 days of receipt. Return shipping costs are the responsibility of the customer.
5. Text Messaging
Text messages are sent only to people who opt in. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive texts is not a condition of any purchase.
6. Franchise Information
Franchise information on this website is general and is not an offer to sell a franchise. Any offer is made only through the appropriate disclosure documents, and an inquiry does not reserve a territory.
7. Customer Responsibilities
- Respect our staff, other guests and salon property. Inappropriate behavior may result in denial of service.
- Follow any safety and hygiene guidelines provided by our staff during treatments.
8. Liability Disclaimer
While Nail Shadow takes every precaution to ensure a safe and comfortable experience, we are not liable for:
- Allergic reactions or adverse effects resulting from treatments or products
- Loss of personal belongings during your visit
9. Privacy
We respect your privacy and are committed to protecting your personal information. For details, please review our Privacy Policy.
10. Changes to Terms
Nail Shadow reserves the right to modify these Terms at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the updated Terms.
Contact
Questions about these Terms? Email [email protected].